Privacy Policy

Last Updated: June 2026.

At Jackie Jackpot, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services at jackiejackpot-uk.com.

This policy is designed to meet our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a UK-facing operator, we take your data rights seriously and ensure that our processing activities remain transparent, lawful, and secure.

Who We Are and How to Contact Us

For the purposes of applicable data protection laws, Jackie Jackpot acts as the Data Controller. We are responsible for the personal data you provide to us.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you may contact our support team at:

Email: [email protected].

Information We Collect

We collect various types of information to provide you with a safe and seamless gaming experience. This information falls into the following categories:

  • Identity Data: Your full name, date of birth, gender, and photographic identification (for verification purposes).
  • Contact Data: Your email address, residential address, and telephone number.
  • Financial Data: Payment card details, bank account information, or details regarding your chosen e-wallet or other payment methods used for deposits and withdrawals.
  • Technical Data: Your IP address, login data, browser type and version, time zone setting, operating system, and the device you use to access our website.
  • Usage Data: Information about how you interact with our website, including game history, betting patterns, and duration of sessions.
  • Profile Data: Your account username, password, interests, preferences, and feedback or survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication history.

How We Use Your Data

We process your personal data only when we have a legal basis to do so. Our processing activities are generally based on the following:

  • Performance of a Contract: To manage your account, process your bets, handle deposits and withdrawals, and provide customer support.
  • Legal Obligations: To comply with our licensing requirements under the UK Gambling Commission, including anti-money laundering (AML) checks, "Know Your Customer" (KYC) verification, and responsible gambling measures.
  • Legitimate Interests: To improve our services, analyze website performance, prevent fraud, and ensure the security of our platforms.
  • Consent: When you have opted in to receive marketing communications or personalized offers.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may, however, share your information with selected third parties to support our operations, including:

  • Service Providers: Payment processors, identity verification services, cloud hosting providers, and customer support tools.
  • Regulatory Authorities: We may disclose your information to the UK Gambling Commission or other law enforcement agencies when required by law to prevent crime or ensure regulatory compliance.
  • Professional Advisors: Auditors, lawyers, and insurers who provide professional services to our company.
  • Marketing Partners: With your consent, we may share information with marketing platforms to provide you with relevant promotions.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

International Data Transfers

We aim to store and process your data within the UK or the European Economic Area (EEA). If, in the course of our operations, we need to transfer your data outside of these regions, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions by the UK Information Commissioner’s Office (ICO), to ensure your data receives a level of protection consistent with UK standards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For regulatory purposes, such as anti-money laundering and responsible gambling monitoring, we are required by law to retain certain account and transaction data for a minimum of five to seven years after the closure of an account. After this period, your data will be securely deleted or anonymized.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your data under certain circumstances.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Object: You can object to our processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time.

To exercise these rights, please contact our support team at [email protected].

Responsible Gambling and Player Protection

We are committed to providing a safe gaming environment. We may process your data to monitor for signs of gambling-related harm. If we identify such patterns, we may contact you regarding responsible gambling resources.

If you or someone you know is struggling with gambling, please consider the following support services available in the UK:

  • National Gambling Helpline: Call 0808 8020 133. This service is available 24/7.
  • GAMSTOP: A free service that allows you to self-exclude from all online gambling companies licensed in Great Britain.
  • Gamban: Software that blocks access to gambling websites and applications across your devices.

We encourage all users to utilize these tools if they feel their gambling is becoming a problem.

Security Measures

We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes the use of encrypted communication protocols (TLS/SSL), firewalls, and restricted access controls for our databases.

Despite our best efforts, please be aware that no transmission of data over the internet is entirely secure. We encourage you to use strong, unique passwords for your account and to keep your login credentials confidential.

Cookies

Our website uses cookies to enhance your user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to access some features of our website.

Complaints

If you have concerns about how we handle your data, we ask that you first contact us at [email protected] so we can address your issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.